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Expressversand
30 Tage Geld-zurück-Garantie
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Right of withdrawal & Withdrawal form

1. Right of withdrawal

If you are a consumer, you have a legal right of withdrawal, so that you can revoke your contract declaration in accordance with the following instructions:

1.1 Cancellation Policy, for the delivery of digital content that is not delivered on physical media:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must contact us (Software Service 1A Ltd. & Co. KG, Bismarckstrasse 7, 54292 Trier, Fax number: +49 (0) 651/360 891 19-9, Phone: +49 (0) 651/360 891 19-0, e-mail: info@softwareonlinekaufen.eu) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

(Design Note 1.a)

1.2 Cancellation policy, if the ordered goods are delivered or received in a delivery:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Software Service 1A Ltd. & Co. KG, Bismarckstrasse 7, 54292 Trier, Fax number: +49 (0) 651/360 891 19-9, Phone: +49 (0) 651/360 891 19-0, e-mail: info@softwareonlinekaufen.eu) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

(Design Note 1.b + 5.b II)

Note:
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available, in order to ensure sufficient protection against possible transport damage. Damage and contamination of the thing to be returned should be avoided. We point out that the right of withdrawal and its consequences are of course independent of the observance of this note, it only serves to facilitate the processing of the return.

2. Sample withdrawal form

You can retrieve the model withdrawal form as a PDF [HERE] .

3. Notes on the expiry of the right of withdrawal

In the following cases there is the possibility of extinguishing the legal right of revocation:

  • According to § 312 g Abs. 2 S.1 No. 6 BGB for contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery.
  • Pursuant to § 356 Abs. 5 BGB for contracts for the delivery of not on a physical medium digital content, if the entrepreneur has started to execute the contract, after the consumer has expressly agreed that the entrepreneur with the execution of the contract before expiration the revocation period begins and the consumer has confirmed his knowledge that he loses his right of revocation by agreeing to commence execution of the contract.

In these cases the consumer's right of withdrawal (with the meaning of §13 BGB) expires.