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30 Tage Geld-zurück-Garantie
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Right of withdrawal & Withdrawal form

1. Right of withdrawal

If you are a consumer, you have a legal right of withdrawal, so that you can revoke your contract declaration in accordance with the following instructions:

1.1 Cancellation Policy, for the delivery of digital content that is not delivered on physical media:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must contact us (Software Service 1A Ltd. & Co. KG, Bismarckstrasse 7, 54292 Trier, Fax number: +49 (0) 651/360 891 19-9, Phone: +49 (0) 651/360 891 19-0, e-mail: info@softwareonlinekaufen.eu) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you revoke this contract, we are obligated to reimburse you all received payments, including the shipping costs (except additional costs resulting from choosing another way of delivery that differs from our most favorable standard delivery), immediately and not later than 14 days after your revocation. For this reimbursement we use the payment method that was used by you for the original transaction, unless something different was explicitly arranged with you. Certainly we will not bill you charges for it.



Note:
The customer has to confirm explicitly his waiver of his right of withdrawal when ordering digital content.

1.2 Cancellation policy, if the ordered goods are delivered or received in a delivery:

Cancellation

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us (Software Service 1A Ltd. & Co. KG, Bismarckstrasse 7, 54292 Trier, Fax number: +49 (0) 651/360 891 19-9, Phone: +49 (0) 651/360 891 19-0, e-mail: info@softwareonlinekaufen.eu) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you revoke this contract, we are obligated to reimburse all received payments, including the shipping costs (except additional costs resulting from choosing another way of delivery that differs from our most favorable standard delivery), immediately and not later than 14 days after your revocation. For this reimbursement we use the payment method that was used by you for the original transaction, unless something different was explicitly arranged with you. Certainly we will not bill you charges for it.

We are allowed to refuse the reimbursement until we regain the goods or until you furnished proof of the return shipment of the goods according to which is the earlier date.

You are obligated to return or render the goods immediately and not later than within 14 days after your revocation. You keep the period if you dispatch the goods before the end of the 14 days-period. You are committed to bear the regular costs of return shipment.

You only have to compensate for any loss of value of the goods, if this loss of value is affiliated with a handling that is not necessary to test their quality, their features or their functionality.



Note:
If possible, the goods should be returned in the original packaging with all accessories and packaging components. If necessary, please use a protective outer packaging if the original packaging is no longer available, in order to ensure sufficient protection against possible transport damage. Damage and contamination of the thing to be returned should be avoided. We point out that the right of withdrawal and its consequences are of course independent of the observance of this note, it only serves to facilitate the processing of the return.

2. Sample withdrawal form

You can retrieve the model withdrawal form as a PDF [HERE] .

3. Notes on the expiry of the right of withdrawal

Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.