The shipping of our products is generally free worldwide.
You will receive an e-mail within 15 minutes of successful payment. Not only does this email contain your personal product key, but it also contains all the information you need to download the purchased software, as well as useful hints on installing and activating your purchased products.
Receipt of payment provided. In case you choose to pay via prepayment, the delivery time is extended by 3-5 days from the date on which you have instructed your bank to transfer the purchase amount to the seller.
Any ordered PKC boxes (delivery time 3-5 days) or installation DVDs (delivery time 7-10 days) will be sent later by parcel or registered mail.
Information on the calculation of the delivery date
- The stated delivery time is valid only for deliveries to Germany. Deliveries within Europe are subject to an additional maximum delivery time of 7 days, outside Europe of 14 (fourteen) days.
- For payment in advance: The period begins one day after the payment order has been issued to the referring bank. The deadline ends with the Expiration of the last day of the deadline. If the last day of the deadline falls on a Sunday or a general public holiday recognized at the place of delivery, shall be assigned to Place such day the next day (Monday to Saturday, excluding holidays).
- For all other payment methods: The start of the period is the first day after conclusion of the contract. The deadline ends with the end of the last day of the deadline. If the last day of the period falls on a Sunday or a general public holiday recognized at the place of delivery, the next day shall take the place of such day (Monday to Saturday, excluding public holidays).
Information on any applicable duties, fees etc.
Customs or other charges may apply to shipping to non-EU countries.